Delivery / Returns

How long do you take to deliver?

Same day delivery in Nairobi and a maximum of 24hrs for orders outside Nairobi

WHAT ARE THE SHIPPING CHARGES ?

Charges are based on location. For orders in Nairobi charges are Kshs.250 order and orders outside Nairobi charges Ksh.300

Do you offer free Delivery ?

Currently we are offering frees shipping in Kenya for orders above Kshs.6,000. *This is an offer.

How do you know your order is complete?

You will receive an e-mail confirmation with your order details.

Where do you deliver?

Home or office. Where address is not clear, we will contact you before delivering.

Must I register to buy ?

No . You can shop as guest.

What are the benefits of registering?

You can view shopping history next time you log in, get updates on what’s new and you do not have to key in shipping details every time you are shopping.

Customer service :CLICK HERE https://www.soncowear.co.ke/contact-us/ or Call 0728778339 from 8:00AM to 5;30PM week

Return Policy

Q: What is the return policy?

A: We at sonco wear want our customers to enjoy an unforgettable shopping experience, therefore, our team is responsible for selecting the best products to guarantee a quality purchase.

As part of the experience, we know that on some occasions we will not be able to fulfill all your expectations, so we offer you service returns and refunds that will allow you to continue to enjoy shopping with us.

Please note that direct unilateral product exchange is not possible due to limitations in the ordering platform, and we are not entitled to send out products on our own initiative.

Replacement is possible in case of an undelivered product due to shipment cancellation, after a direct personal consultation with an agent.

Our customers have the right to return the product within one day. This term expires after one business days from the final delivery.

Please, acknowledge the following:

Do not request returns and refunds after expiry of the given term

Do not request returns and refunds in Facebook chat or Instagram messages, emails have always priority or via whatsapp.

You can return a defective product or order:

  1. a) In the unfortunate event that the product is defective
  2. b) The received product is completely different from what has been ordered
  3. c) Size ordered is small you ask for a size change

In this case, the customer has the right to receive a new product depending of the product availability. In case the product is not available, the customer will be refunded for the total amount.

Q: What are the conditions to apply for a change or return?

  • no refund requests will be accepted after one day for any reason,
  • return shipping costs are the customer’s responsibility,
  • we’ll refund the payments in the same method that the original payment has been made,
  • refund or changes will be executed once we receive the item from the customer as a guarantee,
  • items that are damaged, dirty, altered, washed, worn or not in their original boxes or bags will not be accepted for return,
  • after we have sent the refund confirmation to the customer, the refund can take between 1~2 business days to be reflected on the customer’s account statement

Please also note that sonco wear is not responsible for any return fees or returns that are lost or stolen while in transit.

Q: How do I return something?

A: Please follow the steps below:

  1. Contact us here

Provide us with your order number and a brief statement explaining the reason for return.

  1. Once your return is approved, you will be emailed within 24~48 hours.
  2. Once you are ready to ship your return, address your package to the shipping address you will be provided with your order.
  3. Use a trackable and insured shipping method to return your package, with your order number clearly printed on your shipping label.
  4. We will let you know the receipt of your return in email.
  5. Once your return is processed an confirmed, please allow 24~48 hours for us to execute the refund amount to your M-pesa.

GENERAL INFORMATION

sonco wear has made every effort to display the colors of the products on our website  as accurately as possible. However, we cannot guarantee that your monitor’s display of the colors is completely accurate. All items are checked for any faults before they are being shipped to our customers. Should you receive an item that is not in perfect condition, please contact us immediately. 

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